Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
free shipping for orders over £60（Mainland UK only）.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at
after-sale@hipaws.co.uk with your name and order number, and we will look into it for you.
DUTIES & IMPORT TAXES
- Please note that we are not responsible for any duties and/or import taxes that you may be subjected to. Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.
- We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. Duties and taxes if applicable are the customer's responsibility and refunds will NOT be issued if you choose not to pay the charge.
*All shipping times exclude clearance/customs delays. Please note, there may be further delays because of clearance/customs delays due to COVID-19.